Comprehensive Product support & Aftermarket support services

PECS recognizes the key importance of product support and customer service and assures that these needs are fully satisfied for the entire life cycle of the product, from start of design, through deployment in the field, and product maturation on a worldwide basis.

The Vice President of Product Support is responsible for all aftermarket sales and marketing activities, including customer support and operational responsibility of the mechanical MRO shop. Sales and Marketing supports the sales of spare parts, assemblies and MRO services to various customers, ranging from Commercial Transport and Regional Airlines to US and Foreign Governments, as well as third party MRO shops, Distributors, and Licensees. Customer Support handles Order Administration, Aircraft on ground support (AOG), and inventory allocation functions to assist customers for all requirements.

PECS has specific product Overhaul and Technical Assistance Agreements with numerous companies located throughout North America, Europe, Africa and the Pacific

Rim areas. Agreements have been established with over 20 field Repair Stations and Distributors around the world to provide field support within close proximity to the operators. We are accepted by the Joint Aviation Authorities in accordance with JAA-145 and Repair Station Air Agency Certificate Number SF3R839L as currently authorized. Some current Commercial Transport customers include Delta, American Airlines, KLM, Air France, Japan Airlines and Lufthansa. The Maintenance Overhaul Center performs numerous repair and overhaul functions for both airline and helicopter operators, as well as for major OEM overhaul facilities.

PECS dedicated Aircraft on Ground customer support line is manned by specialists who have the experience and knowledge to support component products such as a fuel pump or an entire fuel control system including pump, metering valve and electronic FADEC control. Call our A.O.G. HOT LINE @ 1-877-232-6264

The Engineering customer support organization provides a number of important customer product services including; technical publications, field technical support, warranty support, field service, customized training, software upgrades and auditing services. The following is a brief summary of these services.

Technical publications - supports the sales, support and interpretation of technical documentation including; product manuals, service bulletins, service letters and product user guides. FADEC diagnostic fault code information is provided in fault information manuals. Maintenance terminals allow operators’ maintenance service personnel the ability to access, read and monitor gas turbine engine run cycle, historical and real time data of key user selected operating parameters using a laptop PC with a PECS proprietary software package.

Field Service & Product training - we provide mandatory licensee training for our products here and in the field at customer’s business location. Additionally, customized training programs to support various customers needs have been developed and performed. Field service provides onsite customer support as required to handle customer needs.

Software upgrades - are available to support all newer generation FADEC and electronic engine control units loaded into the controls via a laptop computer.

Audit support - provided on a low cost basis to overhaul licensees to assure compliance and accurate service support for our products.

Operators worldwide have relied on PECS’s products and services for over sixty years. With our total approach to customer service, you can continue to count on PECS, its products and its people.